Exchanges & Returns

We operate a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at the following address: hello@gangofmonsters.com . Please note that returns should be sent to the following address: 29 avenue Anatole France 92 700 Colombes

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.

Exceptions or non-returnable items
Unfortunately, we do not accept returns on promotional items or gift cards, as well as personalized products.

Exchanges and returns
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

You have the right to exchange or return your order within 14 days of receiving your package, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need your order number.

Return costs are our responsibility.

Refunds
We will notify you once we've received and inspected your return, and let you know if your refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please keep in mind it can take some time for your bank or credit card company to process and post your refund.
Please feel free to contact us if you have any problems at hello@gangofmonsters.com .